Every product purchased from Marketing by Chimps is accessed by electronic means of delivery. We may ship the products on CDs, DVDs or other physical media at an extra cost.
Upon successful purchase, the purchased product can be downloaded instantly from our website. If you encounter technical difficulties downloading the purchased product, please contact us at: firstname.lastname@example.org and we'll respond in 48 hours on business days with a solution or another mean of delivery.
Applies only to goods and services purchased on www.marketingbychimps.com
Marketing by Chimps are selling non-tangible, digital goods. We do not issue refunds once the order is completed and the product is downloaded. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, there are exceptional cases when the refund can be issued:
- non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
- download issues: it may happen so that you are having problems while downloading the product;
- irreparable defects with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our team's approval;
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
The deadline for any refund claim is one week after the delivery date and refund will be issued within 10 business days after it is claimed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms and Conditions.
Marketing by Chimps Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if development work has already started.